Troubleshooting for DJI Drones
Troubleshooting for DJI Drones
Learn more on how to troubleshoot common problems with DJI Drones using FlytBase. Issues specific to DJI drones can usually be resolved by:
Keeping the firmware on your aircraft and remote controller up to date. Most errors are caused by incorrect firmware versions. You can update the firmware using DJI Assistant/Go-4/Pilot apps.
Diagnosing the Issue
FlytBase offers Diagnostic messages for common issues faced by DJI Drones. This helps the user understand the reason for common warnings and errors and is a great tool for debugging. The Diagnostics tab displays messages and possible solutions
Frequently Reported Issues
DJI Aircraft activation
Ensure that your DJI Aircraft is activated. Here is a guide on how to activate your DJI aircraft.
The Drone is offline in the FlytBase dashboard
Ensure all permissions have been given to FlytBase while downloading the application.
Check if the drone is online and connected also look if the device is running on the FlytBase dashboard to eliminate slow network issues.
Failed to execute a Waypoint Mission
Ensure that the remote controller is in P-mode.
Check that you have the correct firmware version and that the drone is online in the FlytBase dashboard.
Recheck the mission altitude set on the FlytBase dashboard.
Ensure that the distance between the waypoints is more than 1m.
Failure during Mission Finish Action
Such a case takes place when the FlytBase dashboard displays an error message "Execution of this Process has timed out". This happens when the DJI drone stops responding to the commands being sent by FlytBase due to weak remote controller signals. Please go to the Diagnostics tab to look for this warning.
Ensure that the drone is within range of the remote controller and has no blind spots. A quick solution is to adjust antennas and plan the mission a little closer to the current remote controller range.
Failed Damping checks
The damping check error appears if two waypoints have an acute angle between them and a mission radius has been set. If the angle is too close, the DJI SDK does not allow the drone to execute the mission radius and the check fails. As per DJI- "DJI has the restriction that the Damping distance for Waypoint A plus the damping distance for Waypoint B should be smaller than the distance between A and B". Dropping the waypoints again usually fixes this error.
If not able to view the video stream of the drone in the FlytBase dashboard
Refresh the video from the FlytBase dashboard.
FlytBase Dashboard: Video Feed Refresh Button
Waypoint actions set for the mission are not getting executed
Ensure that the actions have been set and saved while configuring the mission.
Verify that no mission radius/waypoint radius exists on the same waypoint. If this is the case, the waypoint actions will not function. This is a constraint imposed by the DJI SDK.
The drone video feed is laggy and I observe latency
Go to video statistics and ensure that the resolution is set to high detail. At high detail, the FPS goes down.
If this still does not help, please reach out to support@flytbase.com with a screenshot of the FlytBase Video Streaming Statistics Widget.
If you still have questions or are facing issues, contact the support team at support@flytbase.com and take advantage of our tech support! It would be great if you can reach out to the support team with the following information to assist you better:
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